A cloud phone system is a Voice over IP (VoIP) based business telephone that is hosted in the cloud or off site.
What Are the Benefits of a Cloud Phone System?
The primary benefit to choosing a cloud phone system over hosting your own is a reduction in time and money spent on running a phone system. Not only can you skip purchasing the server(s) to host the phone system (and the SIP trunking to connect it), you can skip all the time spent on configuration, upgrades, and security.
Believe it or not, VoIP hacking is a prevalent if you’re not careful with your phone system. If they can, VoIP hackers will take control of phone systems to make calls on your dime. Reputable cloud phone system providers are focused on running a secure service so you don’t have to.
Ease of Use
Cloud phone system providers offer administrative portals so that making changes (e.g. adding a phone for a new staff member) can be done easily, with a few clicks. This is much more efficient for businesses than relying on a site visit from a phone technician.
Advanced Features & Integrations
To stay competitive and relevant, cloud phone system providers focus on building calling features that help people communicate in a work environment. For example, a hosted phone system provider might offer a webphone that you can log into from anywhere, an integration with your CRM for automated logging, or a click-to-call app so you can initiate calls with a click. Choosing the right cloud phone system for your business can help streamline processes and save the company resources.
Scalability & Remote Working
Finally, a cloud phone system will allow your phone system to scale with your business and support remote workers. Because the service is hosted on the Internet, remote employees can register their phones from anywhere. Today, over 4 million people work remotely on a daily basis across the country. Businesses without a hosted phone solution often instead reimburse employee cell phone and home phone bills, which adds up.
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