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Phonetex Unlimited VoIP Plan

Critical information summary

Phonetex Unlimited VoIP Plan

INFORMATION ABOUT THE SERVICE
Your Phonetex Unlimited VoIP Plan allows you make and receive phone calls, like you do using a regular phone but instead of your calls being delivered over a regular phone line they travel over your high speed internet connection.

Minimum Term
1 Month

What’s Included
Your Phonetex Unlimited VoIP Plan plan includes unlimited standard local and national calls and mobile calls.

Simultaneous calls

1 simultaneous call 

INFORMATION ABOUT PRICING
Your Minimum Monthly Charge
$45.00 ex GST billed monthly.

No Early Termination Charges Apply
VoIP services are month-to-month there are no early termination charges. The total
minimum amount that you will pay over the period of your plan term is $39.90 if one a one (1)
month contract.

Standard Charges
Call to Australian mobiles – Included
Local Calls – Included
National Calls – Included
Charges to International Numbers
You will be charged if you make calls to international numbers:

Billing
The figures in this critical information summary are for a full billing cycle but your first bill may
include some pro-rata charges for part of the month if you started or changed your plan part way
through a billing period. On the same day each month you will be billed in for minimum monthly
charge as well as any additional usage during this billing period.

CUSTOMER SERVICE:
If you have any questions regarding your plan, technical support or service please call support@phonetex.com.au
Complaints or Disputes Process
If you have a problem or complaint about your service please email support@phonetex.com.au
Further Assistance
If you are unable to resolve your complaint to your satisfaction you can contact the
Telecommunications Industry Ombudsman by phone on 1800 062 058. Additional information can
also be found at tio.com.au.